This policy explains what information Recovery1 ("Recovery1", "we", "us") collects through recovery1clt.com and when you book or receive our services, how we use it, and the choices you have. Recovery1 is a mobile stretching and recovery business based in Charlotte, North Carolina.
Information we collect
- What you send us. When you use our booking form we collect your name, email, phone number (if you give it), the service and session type you choose, the location you want us to meet you, and anything you write in the message box.
- Session information. To tailor a session we may ask about your activity level, recovery goals and areas of tightness or discomfort. Please do not send medical records through the website.
- Technical data. Our hosting provider automatically processes basic technical data such as IP address, browser type and pages requested, so the site can load and stay secure.
- Analytics (only with your consent). If you accept analytics cookies, we use Google Analytics to understand how visitors use the site, such as which pages are viewed and whether the booking form was sent. See Cookies below.
How we use it
- To reply to your request, schedule and confirm sessions, and provide our services.
- To tailor sessions to your needs and keep you comfortable and safe.
- To improve our website and services.
- To protect our site from spam and abuse, and to meet legal obligations.
We do not sell your personal information, and we do not share it for advertising.
Who we share it with
We share information only with service providers that help us run the business, and only as needed:
- Our website host (Vercel), which serves the site.
- Our form processor (Web3Forms), which delivers booking form submissions to our email and filters spam.
- Google Analytics, only if you accept analytics cookies.
- Tools we use for email, scheduling or payments when you book with us.
We may also disclose information if required by law or to protect the rights and safety of our clients, our team or the public.
Cookies
The site works without cookies. We only set analytics cookies after you choose Accept analytics in the cookie banner. If you choose Decline, no analytics scripts load. Your choice is saved in your browser so we don't ask again. You can change it any time with Cookie settings in the site footer, or by clearing your browser's site data.
How long we keep it
We keep booking requests and client records for as long as we need them to provide services and meet legal, tax and insurance requirements, and then delete them. You can ask us to delete your information sooner (see below).
Security
The site is served only over HTTPS, and we limit access to your information to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, and you can opt out of analytics at any time. Email us at recovery1clt@gmail.com, send a request through our booking form, or DM us on Instagram at @recovery1clt.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information online. Sessions for minors are booked by a parent or guardian.
Changes
We may update this policy. The date at the top shows when it last changed.
Contact
Email us at recovery1clt@gmail.com, send a request through our booking form, or DM us on Instagram at @recovery1clt.