These terms apply when you use recovery1clt.com or book services with Recovery1. By using the site or booking a session, you agree to them.
Our services
Recovery1 provides assisted stretching, NormaTec compression and cupping sessions at locations you choose, including homes, workplaces, gyms, sports facilities and events in and around Charlotte, North Carolina.
Not medical care
Our services support general wellness and recovery. They are not medical treatment, physical therapy or a substitute for advice from a licensed healthcare provider, and we do not diagnose or treat any condition. Talk to your doctor before booking if you are pregnant, recovering from surgery or injury, or have a medical condition such as a blood clotting disorder, circulatory problems, or skin conditions in the treatment area.
Your health information and safety
- Tell us about any injuries, conditions or medications that could affect your session before it starts.
- Let your specialist know right away if anything feels painful or wrong. We will stop or adjust.
- We may decline or end a session if we believe it is not safe to continue.
- You participate voluntarily and accept the ordinary risks of stretching, compression and cupping, such as temporary soreness or skin marks from cupping.
Booking, pricing and payment
Sending the booking form is a request, not a confirmed appointment. A session is confirmed once we agree on the time, place and price with you. Individual session prices are listed on our website and include travel within 15 miles of Uptown Charlotte. A travel fee of $10 applies beyond 15 miles and $20 beyond 25 miles. Hosted events are $275 per hour for our full crew or $175 per hour for one specialist, with a 2-hour minimum, paid in advance. Community pop-ups are free to host, and guests pay per service. Group classes are quoted based on group size, travel and length. Tips are optional and appreciated. We may update prices at any time, but the price we confirm with you applies to your booking. Payment terms for events and group bookings are agreed in writing before the event.
Cancellations and late arrivals
Full payment is required when you book.
- More than 24 hours' notice: full refund, or reschedule at no charge.
- Less than 24 hours' notice: 50% refund, or one free reschedule within 7 days.
- No-shows and cancellations less than 2 hours before your session: no refund. This includes a location we can't safely access.
- Late arrivals: your session still ends at the scheduled time.
- If we have to cancel: full refund, or your choice of a new time.
Weather, emergencies or illness? Message us and we'll work with you. Packages are good for 90 days from purchase. Memberships renew monthly and can be canceled with 30 days' notice.
Your location
You are responsible for giving us safe access to a suitable space. Our specialists may leave a location they reasonably believe is unsafe.
Minors
Clients under 18 need a parent or guardian's consent, and a parent or guardian should be present for the session.
Website use
Please don't misuse the site, send spam through the form, or try to disrupt it. Photos, logos and text on this site belong to Recovery1 or are used with permission, and may not be copied without our consent.
Limitation of liability
To the extent allowed by law, Recovery1 is not liable for indirect or consequential losses arising from use of the site or our services. Nothing in these terms limits liability that cannot be limited under North Carolina law.
Governing law
These terms are governed by the laws of the State of North Carolina.
Changes
We may update these terms. The date at the top shows when they last changed.
Contact
Email us at recovery1clt@gmail.com, send a request through our booking form, or DM us on Instagram at @recovery1clt.